Return Policy - Glowwrearth

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This Return Policy applies to purchases from Glowwrearth in Finland. It does not replace or limit your statutory rights as a consumer under the Finnish Consumer Protection Act (Kuluttajansuojalaki) or EU Consumer Rights Directive (2011/83/EU). You always keep your legal rights regardless of this policy.

Your Statutory Rights

As a consumer in Finland you have, among others:

Legal guarantee (virhevastuu) — goods must conform to the contract. If they are defective, you have the right to remedy (repair or replacement) or, in certain cases, to reduce the price or withdraw from the contract. The seller is liable for defects that appear within two years of delivery, unless otherwise agreed or the goods are second-hand (shorter periods may apply in those cases).
Right of withdrawal (distance and off-premises sales) — for distance or off-premises contracts (e.g. orders via website or away from our premises), you generally have 14 calendar days to withdraw without giving a reason. Exceptions apply (e.g. perishable or sealed goods that have been unsealed after delivery). If you withdraw, we will refund you without undue delay and in any event within 14 days of receiving your withdrawal or the returned goods.

Our voluntary return policy below applies in addition to these rights and, where we offer more than the law requires, we do not limit your statutory rights.

Our Guarantee

At glowwrearth we stand behind the quality of our artisanal jams. If you are not completely satisfied with your purchase, we want to make it right.

Return Eligibility (Voluntary Policy)

Due to the nature of food products, we can accept returns under the following conditions:

The product is unopened and in its original packaging
The return is requested within 14 days of purchase
You have proof of purchase from Hakaniemi Market Hall or an authorized retailer

For distance sales, the 14-day right of withdrawal under consumer law applies as set out above, subject to legal exceptions (e.g. perishable goods).

Quality Issues and Defects

If you receive a product that is damaged, defective, or does not meet our quality standards, please contact us immediately. Under the legal guarantee you have the right to remedy; we will also gladly provide a replacement or full refund where appropriate.

How to Report Quality Issues

Contact us as soon as you discover the defect, and in any case within the guarantee period, with the following information:

Your name and contact information
Date and location of purchase
Description of the issue
Photos of the product if applicable

Refund Process

Once we receive and inspect the returned item or verify the quality issue, we will process your refund without undue delay and, as a rule, within 14 days (for withdrawals under consumer law, within 14 days of receiving your withdrawal or the returned goods). Refunds will be issued to the original payment method unless you agree otherwise. We may withhold refund until we have received the goods or evidence that you have sent them back, where required by law or our policy.

Exchanges

If you would prefer to exchange your product for a different flavor, please visit us at Hakaniemi Market Hall with your original purchase receipt.

Non-Returnable Items (Voluntary Policy)

Under our voluntary policy, the following are not accepted for return:

Opened jars of jam
Products purchased more than 14 days ago (unless you are exercising your statutory right of withdrawal or legal guarantee)
Products without proof of purchase
Products that have been improperly stored

Your statutory rights (e.g. legal guarantee for defective goods, or right of withdrawal where it applies) are not limited by this list.

Contact Us

For return requests or questions about our return policy, please contact us:

Glowwrearth
Hakaniemen kauppahalli, Hämeentie 1
00530 Helsinki, Finland
Email: helpcenter@glowwrearth.world
Phone: +358 40 1359052