Privacy Policy

How glowwrearth collects, uses, and protects your personal information.

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This Privacy Policy describes how we process your personal data in accordance with the EU General Data Protection Regulation (GDPR), the Finnish Data Protection Act (Tietosuojalaki 1050/2018), and other applicable data protection laws in Finland.

Data Controller

The data controller responsible for your personal data is Glowwrearth, Hakaniemen kauppahalli, Hämeentie 1, 00530 Helsinki, Finland. We have not appointed a Data Protection Officer; for data protection matters you may contact us using the details under “Contact Us” below.

Information We Collect

We collect information you provide directly when you contact us about our artisanal jam products, place orders, or subscribe to updates about our seasonal berry preserves and new flavor releases.

This may include your name, email address, phone number, and any messages you send regarding our lingonberry, cloudberry, or blueberry jam products.

Contact Information

When you reach out about our jam products, we collect the information necessary to respond to your inquiry, including questions about ingredients, sourcing, pricing, or availability of our Finnish berry preserves.

Order Information

If you purchase our artisanal jams, we collect necessary details to fulfill your order, including shipping address and payment information for products like our Wild Lingonberry Preserve, Cloudberry Gold, or Forest Blueberry Jam.

Purposes and Legal Basis

We process your personal data only when we have a legal basis under GDPR Article 6:

  • Performance of a contract — to process and fulfill orders, respond to order-related inquiries.
  • Legitimate interest — to respond to general inquiries, improve our products and customer service, and operate our business.
  • Consent — to send you updates about new flavors and seasonal offerings (you may withdraw consent at any time).
  • Legal obligation — to comply with accounting, tax, and other laws applicable in Finland.

Provision of data necessary for orders or for contract performance is required to enter into or perform the contract; if you do not provide it, we may not be able to process your order or respond to your request. Other data may be voluntary.

How We Use Your Information

We use collected information to:

  • Respond to inquiries about our jam products and ingredients
  • Process and fulfill orders for our artisanal preserves
  • Send updates about new flavors and seasonal offerings (only with your consent)
  • Improve our products and customer service
  • Comply with legal obligations

Recipients and Transfers

We do not sell or rent your personal data. Data may be shared with service providers (e.g. payment processors, couriers, IT or hosting) only to the extent necessary for the purposes above, under contracts that ensure confidentiality and compliance with data protection law. We do not transfer your data outside the European Economic Area unless required by law or with appropriate safeguards; if we do, we will inform you and ensure adequate protection.

Retention

We keep your personal data only as long as necessary for the purposes above: contact and order data for the duration of the contractual relationship and thereafter as required by Finnish law (e.g. accounting typically 6 years); marketing consent until you withdraw it or we cease the campaign. After that, data is deleted or anonymised.

Data Protection

Glowwrearth implements appropriate technical and organisational measures to protect your personal information in line with GDPR and the Finnish Data Protection Act.

Your Rights

Under GDPR and Finnish data protection laws you have the right to:

  • Access — obtain confirmation as to whether we process your data and a copy of your data.
  • Rectification — have inaccurate data corrected.
  • Erasure — request deletion of your data where the law allows.
  • Restriction of processing — request that we limit how we use your data in certain cases.
  • Data portability — receive your data in a structured, commonly used format where the processing is by automated means and based on contract or consent.
  • Object — object to processing based on legitimate interests.
  • Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact us at the details below. You also have the right to lodge a complaint with the supervisory authority in Finland: the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto), Lintulahdenkuja 4, 00530 Helsinki, Finland; switchboard +358 29 566 6700; tietosuoja.fi/en. You may use their notification form for complaints.

Contact Us

For questions about this privacy policy or our data practices regarding jam product inquiries and orders:

Glowwrearth
Hakaniemen kauppahalli, Hämeentie 1
00530 Helsinki, Finland
Email: helpcenter@glowwrearth.world
Phone: +358 40 1359052